At Big O Tires Victoria, we take pride in offering the best customer experience to Victoria, BC, Saanich, BC and Esquimalt, BC. We strive to provide our customers with the best experience possible each visit.
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1319 Quadra Street Victoria, BC V8W 2K9 Phone: 250-384-7477
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I called at approximately 1:15 this afternoon I needed an oil change before leaving on a surprise road trip. Lucas asked me if I could bring it in at two. So I brought it in at 1:45. 45 minutes later Lucas came to talk to me. He said that my brakes needed changing. He took the time to explain to me the shape my brakes were in. I really appreciated that. Not only did I get an oil change a the filter in the dash needed changing and my brakes done all within two and a half hours. Customer service is A Plus. They even had todays paper ! Now my 🚗 will keep my cousin and I safe. Thankyou 😍❤️ I can't say enough about the service.
I've been discussing lowering my car and adding spacers with Lucas for many months now. He has been incredibly helpful despite my reluctance to actually buy anything. Once we decided on the best approach, he had all the pieces ordered promptly. He went above and beyond and took the time to ensure everything was going to fit and look awesome. When Lucas was not available, both Tony and Chris were excellent, flexible and accommodating. Furthermore the guys installing in the back were great. Overall, I had a top notch experience and my car looks great. Thanks everyone!
Help me out right away. Nice guys looking out for me. Got me great deal on new rims. Made my day. Thank you big O tires
Came in with a flat tire about a week ago. Bought the tires at Big O so the flat was fixed for free, which is great. However, when taking off the spare, the guy noticed it was soft and discovered the valve was leaking. So what does he do? He replaces the valve. The cost? "Don't worry about it. There's no charge." Great service, quick service, all with a smile.
Can't say enough good things about a team of guys who not only do a good job on your vehicle, but who took it on themselves to upgrade a tire size for my pick-up truck that they felt would be a better fit for my vehicle and I have to tell you, they were so spot on! The icing on the cake. It was done at no extra cost. Very unusual in this day of fast food; fast net connections; and fast services by others who want to get you in and out the door. Kudos to the team.